Shipping policy

Shipping & Delivery Policy

Last Updated: October 31, 2026

At TGA, we believe that receiving your order should be simple, reliable, and convenient. We work to process orders quickly, provide competitive shipping options, and keep customers informed throughout the delivery process.

TGA is operated by The Gray Area LLC.

Order Processing & Fulfillment

We process and ship orders Monday through Friday, excluding applicable holidays.

Our standard processing timeframe is the same or next business day.

Same-Day Shipping Cutoff: 2:00 PM Eastern Time

  • Orders placed before 2:00 PM Eastern Time, Monday through Friday, are generally eligible for same-day processing and shipping, subject to payment verification, inventory availability, and carrier pickup schedules.

  • Orders placed after 2:00 PM Eastern Time will generally be processed and shipped the following business day.

  • Orders placed on weekends or applicable holidays will begin processing on the next business day.

Processing times refer to the preparation and handoff of orders to a shipping carrier. They do not include the carrier's delivery transit time.

Shipping Destinations

TGA currently ships to all 50 United States, including Alaska and Hawaii.

We do not currently offer international shipping or shipping to U.S. territories.

Shipping options and availability may vary depending on the destination.

Shipping Methods & Rates

For eligible orders within the contiguous 48 United States, TGA offers the following shipping options:

Shipping Method Shipping Cost Estimated Transit Time
Standard Shipping $7.99 3–5 business days
Free Standard Shipping Free on orders $59+ 3–5 business days
Priority / Two-Day Shipping $14.99 Approximately 2 business days
Overnight Shipping $19.99 Next business day where available

Transit times begin after the carrier receives the shipment and do not include order processing time.

Shipping rates and available services will be displayed during checkout. Certain expedited services may be unavailable depending on the delivery address, package characteristics, or carrier availability.

Estimated delivery times are not guaranteed unless an eligible guaranteed delivery commitment is expressly provided.

Free Standard Shipping

TGA offers free standard shipping on qualifying orders of $59 or more shipped to the contiguous 48 United States.

Eligibility is based on the merchandise subtotal:

  • After applicable discounts.

  • Before taxes.

  • Excluding shipping charges.

Free shipping applies to standard delivery only.

Customers who qualify for free standard shipping may choose an available expedited shipping option by paying the applicable upgrade charge.

Free standard shipping does not currently apply to Alaska or Hawaii.

Alaska & Hawaii Shipping

We ship to both Alaska and Hawaii using carrier-calculated shipping rates.

Shipping costs are determined based on the delivery destination, package characteristics, and available carrier services.

Available rates will be displayed during checkout.

Delivery times may differ from those advertised for the contiguous United States.

Shipping Carriers

TGA works with the following carriers:

  • United States Postal Service (USPS)

  • United Parcel Service (UPS)

  • FedEx

We select the most appropriate carrier based on destination, package characteristics, shipping costs, and the selected delivery service.

The carrier used for an order may vary, and customers are not guaranteed a particular carrier unless expressly stated during checkout.

Order Tracking

Once your order has shipped, tracking information will be provided when available.

Tracking updates are supplied by the shipping carrier and may take additional time to become visible after the shipping label is created or the package is handed over.

Customers can also review their order information through their TGA customer account.

Delivery Estimates & Carrier Delays

Standard shipping generally takes approximately 3–5 business days in transit for eligible destinations within the contiguous United States.

Actual delivery times may vary due to weather conditions, carrier disruptions, holidays, service availability, and other circumstances outside our direct control.

We will make reasonable efforts to assist customers experiencing delivery issues.

Delivery estimates are not guaranteed delivery commitments unless expressly identified as guaranteed.

Expedited Shipping Delays

For eligible expedited shipping services with an expressly guaranteed delivery commitment, TGA will refund the expedited shipping upgrade cost if the applicable guaranteed commitment is missed, subject to applicable law.

The upgrade cost is the additional amount paid above the standard shipping charge that would otherwise have applied to the order.

If the order qualified for free standard shipping, the full expedited shipping charge is considered the upgrade cost.

Standard estimated delivery dates do not automatically qualify for expedited shipping refunds unless otherwise required by law.

Lost Packages

If a shipment is verified as lost in transit, TGA will allow the customer to choose between:

  • A replacement shipment at no additional cost, including shipping, subject to product availability.

  • A full refund of the affected order to the original payment method, including applicable original shipping charges and taxes.

Customers should contact us at support@tgahealth.com with their order number if they believe a package has been lost.

We may work with USPS, UPS, or FedEx to investigate and verify the shipment status.

Packages Marked Delivered but Not Received

If tracking indicates that a package was delivered but the customer has not received it, please contact TGA customer support.

We may review tracking details, delivery confirmation, available delivery evidence, and information supplied by the shipping carrier.

When non-delivery or misdelivery is verified, customers may choose between a free replacement or a full refund of the affected order.

Cases where delivery evidence is inconclusive will be reviewed individually, with appropriate consideration of the circumstances and applicable consumer rights.

Incorrect Shipping Addresses

Customers are responsible for reviewing and providing accurate shipping information during checkout.

If you notice an incorrect shipping address after placing your order, please contact support@tgahealth.com as soon as possible.

We will attempt to correct the address before shipment whenever possible.

Once an order has been handed over to a carrier, address changes or delivery interceptions may not be possible.

Orders returned due to an incorrect address will be reviewed individually, taking into account the circumstances and applicable law.

If an address or fulfillment error is caused by TGA, we will provide an appropriate resolution at no additional cost to the customer.

Shipping Delays Before Fulfillment

If we become aware that an order cannot be shipped within the promised timeframe, we will notify the customer and provide an updated shipping estimate or the applicable cancellation and refund options.

Where required by law, customers will have the opportunity to consent to a delayed shipment or cancel and receive a prompt refund.

If an order cannot be fulfilled, we will cancel the affected order and issue the appropriate refund.

Returns & Refunds

TGA offers a 30-day return policy on eligible unopened and unused products, with free return shipping.

For complete return eligibility requirements, refund procedures, and product-condition restrictions, please review our Return & Refund Policy.

Return & Refund Policy: https://tgahealth.com/pages/return-refund-policy

Contact Us

For questions regarding shipping, tracking, delivery delays, lost packages, or order fulfillment, please contact:

TGA
Operated by The Gray Area LLC
Email: support@tgahealth.com

We are committed to providing a reliable shipping experience and helping customers resolve any issues with their orders.