Return & Refund Policy

Last Updated: October 31st, 2026.

At TGA, we want you to shop with confidence. We understand that sometimes a purchase doesn't work out, which is why we offer a 30-day return policy with free return shipping on eligible orders.

TGA is operated by The Gray Area LLC.

30-Day Returns

You may request a return within 30 days of receiving your order.

To qualify for a standard return, products must be:

• Unopened and unused.

• In their original manufacturer packaging.

• In their original condition, with any manufacturer seals intact.

• Accompanied by proof of purchase or a valid order number.

For health, safety, and product integrity reasons, opened or used dietary supplements are generally not eligible for change-of-mind returns.

This restriction does not apply to qualifying damaged, defective, or incorrect products or where otherwise required by law.

Free Return Shipping

TGA provides free prepaid return shipping labels for approved returns.

You will not be responsible for return shipping costs when using the label provided by TGA.

How to Start a Return

We offer two convenient ways to initiate a return:

1. Through your account: Sign in to your TGA customer account, locate your order, and submit a return request.

2. By email: Contact our customer support team at support@tgahealth.com with your order number and reason for return.

Once your request has been reviewed and approved, we will provide return instructions and a prepaid shipping label when a physical return is required.

Please do not send merchandise back without first requesting a return.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

We may request photographs or additional order information to help verify the issue.

For verified qualifying issues, you may choose between:

• A replacement at no additional cost, including shipping, subject to availability.

• A refund to your original payment method.

If a replacement is unavailable, we will offer an appropriate refund.

We will also refund applicable original shipping charges when TGA is responsible for the issue or when required by law.

Refund Processing

Once we receive and inspect an eligible return, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method, typically within five business days of completing the inspection, or sooner where required by law.

Your bank or payment provider may require additional time to post the refund to your account.

Original Shipping Charges

For change-of-mind returns, original outbound shipping charges are nonrefundable.

Exceptions apply when TGA is responsible for an order issue or when a refund of those charges is required by law.

Nonreturnable Products

For health and safety reasons, the following products are generally not eligible for change-of-mind returns:

• Opened or used dietary supplements.

• Products with broken or removed manufacturer safety seals.

• Products that are no longer in their original condition due to customer handling.

These exclusions do not limit your rights concerning defective, damaged, misrepresented, or incorrect products under applicable law.

Order Cancellations and Unshipped Orders

If you need to cancel an order, please contact us as soon as possible. We will attempt to accommodate your request if the order has not shipped.

If an order cannot be shipped within the applicable promised timeframe, we will provide the cancellation and refund options required by law.

Contact Us

For any questions regarding returns, exchanges, replacements, or refunds, contact:

TGA
Operated by The Gray Area LLC
Email: support@tgahealth.com

We are committed to making the return process straightforward and helping resolve any problems with your purchase.