Terms of Service

Last Updated: October 31, 2026

Welcome to TGA.

These Terms of Service ("Terms") govern your access to and use of the website located at tgahealth.com, including its online store, products, content, features, and related services (collectively, the "Services").

TGA is an online retailer operated by The Gray Area LLC ("TGA," "we," "us," or "our").

Our online store is powered by Shopify, which provides the ecommerce technology supporting our Website. Purchases made through our store are transactions between you and The Gray Area LLC, not Shopify.

Please read these Terms carefully. By accessing our Website, using our Services, or placing an order, you agree to these Terms to the extent permitted by applicable law.

If you do not agree with these Terms, please do not use our Services.

Nothing in these Terms limits or excludes consumer rights that cannot legally be waived.

1. Eligibility and Use of Our Services

Our Website is intended primarily for adults shopping for dietary supplements and related wellness products.

By making a purchase, you represent that you are at least 18 years old or are purchasing with the involvement and permission of a parent or legal guardian, where permitted by applicable law.

You agree to provide accurate information when placing orders, contacting us, or using customer account features.

You also agree not to use our Services for unlawful, fraudulent, abusive, or otherwise unauthorized activities.

We may restrict access to certain Services or decline transactions when reasonably necessary to comply with applicable law, protect customers, or prevent fraud.

2. Products and Product Information

TGA is a multibrand retailer offering dietary supplements and related products from various manufacturers and brands.

Product information may include descriptions, ingredients, nutritional details, serving sizes, warnings, recommended uses, product images, and information supplied by manufacturers.

We work to present accurate, useful product information. However, manufacturers may update packaging, formulations, labels, or product specifications.

As a result, products received may occasionally differ in nonmaterial appearance or packaging from images displayed on our Website.

We will not knowingly substitute a materially different product without appropriate notice or the customer's consent where required.

Customers should review the actual product packaging and manufacturer labeling before use, including all ingredients, warnings, directions, and expiration information.

If you receive an item that is materially different from the product ordered, incorrect, damaged, or defective, please contact us so we can provide an appropriate resolution under our Return & Refund Policy and applicable law.

3. Dietary Supplements and Health Information

TGA provides dietary supplements and wellness products for general consumer use.

Information available through our Website, including product descriptions, articles, educational materials, and other content, is provided for general informational purposes.

Nothing on our Website is intended to substitute for professional medical advice, diagnosis, or treatment.

Customers should consult a qualified healthcare professional when appropriate before beginning a dietary supplement, particularly if they:

• Have an existing medical condition.

• Take prescription or other medications.

• Are pregnant or nursing.

• Are considering a product for a child.

• Have allergies or other relevant health concerns.

Always follow applicable manufacturer instructions, serving recommendations, and safety warnings.

Individual experiences and results may vary.

Unless a product is specifically authorized for such purposes, dietary supplements are not intended to diagnose, treat, cure, or prevent disease.

Statements about product benefits must be understood in the context of the applicable labeling, supporting evidence, and regulatory requirements.

TGA does not guarantee that any product will produce a particular health, fitness, or wellness outcome.

These provisions do not reduce any product-safety obligations or legal rights that apply to customers.

4. Third-Party Brands and Manufacturers

TGA carries products from independent brands and manufacturers.

Unless expressly stated otherwise, the sale of a third-party product does not mean the manufacturer sponsors, owns, operates, or endorses TGA.

Brand names, logos, product names, and related trademarks remain the property of their respective owners.

Certain product information, instructions, warranties, or support services may be supplied directly by a manufacturer.

Any applicable manufacturer warranty is separate from, and does not replace, TGA's own obligations as the seller or any consumer rights provided by law.

5. Pricing, Availability, and Promotions

All prices displayed on our Website are stated in U.S. dollars unless otherwise indicated.

Prices, product availability, promotions, and special offers may change without advance notice, except where an existing order or applicable law requires otherwise.

Applicable taxes, shipping charges, and other disclosed costs are calculated or displayed during checkout.

We attempt to ensure that prices, descriptions, and inventory information are accurate.

If a material pricing or listing error is discovered before an order is fulfilled, we may contact the customer to explain the issue and provide available options, including canceling the affected order and issuing a refund.

We will not charge customers additional amounts beyond those authorized at checkout without their consent.

Promotional offers may be subject to eligibility requirements, expiration dates, product exclusions, purchase limits, and other conditions disclosed with the applicable promotion.

Discounts generally cannot be combined unless expressly stated otherwise.

6. Orders and Payment

By placing an order, you agree that the information you provide is accurate and that you are authorized to use the selected payment method.

Orders are subject to payment authorization, product availability, applicable purchasing restrictions, and reasonable fraud-prevention measures.

Receiving an automated order confirmation acknowledges that your order has been submitted. It does not guarantee that every item can be fulfilled.

We may cancel or decline an order when reasonably necessary because of inventory shortages, payment verification problems, suspected fraud, prohibited transactions, material listing errors, or other legitimate circumstances.

If we cancel an order after payment has been collected, we will refund the appropriate amount to the original payment method, subject to applicable law.

Payment processing is facilitated by Shopify and authorized payment providers. Additional payment-provider terms may apply to particular payment methods.

TGA does not require customers to disclose complete payment card details through ordinary email or customer support messages.

7. Shipping and Delivery

TGA currently ships to all 50 United States, including Alaska and Hawaii.

We do not currently offer international shipping or shipping to U.S. territories.

Shipping charges, available services, processing schedules, and estimated delivery times are described in our Shipping & Delivery Policy.

Shipping & Delivery Policy:
https://tgahealth.com/pages/shipping-delivery

TGA generally processes orders the same or next business day, Monday through Friday, excluding applicable holidays.

Orders placed before 2:00 PM Eastern Time on eligible business days are generally eligible for same-day processing, subject to payment verification, inventory availability, and carrier pickup schedules.

Shipping transit times begin after the package is handed to the carrier.

Delivery estimates are not guarantees unless an eligible guaranteed delivery commitment is expressly offered.

If we cannot ship within the applicable promised timeframe, we will provide the notifications, cancellation options, and refunds required by law.

Our Shipping & Delivery Policy also explains carrier-calculated rates, tracking, expedited delivery options, lost shipments, and packages marked delivered but not received.

8. Returns, Refunds, and Cancellations

TGA offers a 30-day return policy on eligible unopened and unused products.

Approved returns qualify for free prepaid return shipping, and TGA does not charge restocking fees.

Due to product safety and integrity considerations, opened or used dietary supplements generally are not eligible for change-of-mind returns.

However, these restrictions do not limit applicable rights concerning damaged, defective, incorrect, or otherwise nonconforming products.

Customers receiving verified damaged, defective, or incorrect items may choose an appropriate refund or replacement, as described in our Return & Refund Policy.

Customers may request cancellation before shipment, subject to fulfillment status and applicable law.

Return & Refund Policy:
https://tgahealth.com/pages/return-refund-policy

Please review the complete Return & Refund Policy for eligibility requirements, refund procedures, and additional information.

Nothing in these Terms removes or limits statutory remedies available to customers.

9. Customer Accounts

TGA uses Shopify customer accounts to provide access to order history, account details, and other account services.

Our current account experience supports passwordless sign-in.

Customers are responsible for providing accurate contact information and taking reasonable steps to maintain the security of devices and email accounts used to access their TGA accounts.

Please notify us promptly if you suspect unauthorized account access or fraudulent activity involving your orders.

We may restrict or suspend account access when reasonably necessary to prevent misuse, protect account security, or comply with applicable law.

Any such action will not eliminate rights or obligations associated with legitimate purchases or refunds.

10. Privacy and Personal Information

Your use of our Services is also subject to our Privacy Policy, which explains how personal information is collected, used, disclosed, protected, and retained.

Privacy Policy:
https://tgahealth.com/pages/privacy-policy

Customers may also review applicable advertising and data-sharing opt-out options through:

Your Privacy Choices:
https://tgahealth.com/pages/data-sharing-opt-out

If these Terms conflict with our Privacy Policy regarding the collection, processing, or disclosure of personal information, the Privacy Policy will control.

11. Marketing Communications

Customers may choose to subscribe to promotional communications from TGA.

Where required by law, we obtain appropriate consent before sending marketing communications.

You may unsubscribe from promotional emails by selecting the unsubscribe link included in those messages or by contacting us.

Unsubscribing from promotional communications does not prevent us from sending necessary transactional or service-related messages, including order confirmations, shipping updates, and important account notices.

Any future recurring-purchase or subscription program will be subject to its own clearly disclosed billing, renewal, cancellation, and authorization terms before a customer enrolls.

12. Reviews, Feedback, and Customer Submissions

Customers may have opportunities to submit reviews, feedback, questions, or other content through our Website or associated Services.

When submitting content, you agree that it must be truthful to the best of your knowledge, lawful, and respectful of the rights of others.

You must not submit content that is fraudulent, misleading, defamatory, infringing, abusive, or otherwise unlawful.

You retain ownership of content you create.

By submitting content for public display through our Services, you grant TGA a nonexclusive, worldwide, royalty-free license to use, reproduce, display, and distribute that content as reasonably necessary to operate the relevant feature and promote the associated products or Services, subject to applicable law and our Privacy Policy.

We may moderate or remove content that violates these Terms or applicable law.

We will not knowingly alter or suppress genuine customer reviews solely because they express unfavorable opinions.

13. Intellectual Property

Unless otherwise stated, the original Website design, written content, graphics, layout, and other materials created or owned by TGA are protected by applicable intellectual property laws.

These materials are owned by The Gray Area LLC or used under applicable licenses.

Third-party product trademarks, manufacturer images, product descriptions, and other brand materials remain subject to the rights of their respective owners.

You may access and use the Website for lawful personal shopping and informational purposes.

Without appropriate authorization, you may not reproduce, distribute, commercially exploit, or misuse protected Website content in ways that infringe applicable intellectual property rights.

Nothing in these Terms restricts lawful uses permitted by copyright, trademark, or other applicable laws.

14. Prohibited Activities

When using our Website or Services, you agree not to:

• Engage in fraud, impersonation, or unauthorized transactions.

• Use the Website for illegal purposes.

• Attempt to gain unauthorized access to accounts, systems, or data.

• Introduce malicious code or otherwise interfere with Website security.

• Scrape, copy, or exploit protected Website content unlawfully.

• Submit misleading reviews, fraudulent claims, or abusive communications.

• Infringe the intellectual property or privacy rights of others.

• Use our Services in a manner that violates applicable laws or regulations.

We reserve the right to investigate suspected violations and take proportionate action when appropriate.

15. Third-Party Websites and Services

Our Website may contain links to websites, services, payment platforms, or resources operated by third parties.

These third parties may maintain separate terms, policies, and practices.

We do not control independently operated third-party services and are not responsible for their content or actions except where applicable law provides otherwise.

Your use of third-party services may be subject to their own terms and privacy notices.

Nothing in this section reduces TGA's responsibilities for products sold by TGA or services we are legally required to provide.

16. Website Availability and Errors

We work to keep our Website accessible and functioning properly.

However, temporary interruptions, technical errors, scheduled maintenance, security incidents, and other service disruptions may occur.

We may modify or update Website features to improve performance, security, accessibility, or customer experience.

We do not guarantee uninterrupted Website availability.

We may correct typographical errors, inaccurate descriptions, or other Website content when reasonably necessary.

Corrections and changes will not eliminate rights already established under applicable law or valid purchase agreements.

17. Warranties and Product Responsibilities

TGA seeks to provide accurate product information, reliable order fulfillment, and appropriate customer support.

Except for warranties expressly provided by us and rights that cannot be excluded by law, we do not make additional warranties about uninterrupted website operation or the suitability of general informational content for a customer's individual circumstances.

Product performance and suitability may depend on the individual product, its manufacturer, and the customer's circumstances.

Customers should review manufacturer labeling, usage instructions, and applicable warnings.

Nothing in these Terms excludes, restricts, or modifies warranties, remedies, product liability obligations, or other consumer protections that cannot legally be excluded.

18. Limitation of Liability

To the extent permitted by applicable law, TGA and The Gray Area LLC are not responsible for indirect, incidental, special, or consequential damages arising solely from interruptions, technical errors, or other circumstances for which liability may lawfully be limited.

These limitations do not apply to liability that cannot legally be excluded or restricted, including applicable liability for defective products, personal injury, fraud, intentional misconduct, or other protected consumer claims.

Nothing in these Terms limits a customer's right to obtain legally required refunds, replacements, or other remedies.

19. Responsibility for Misuse

You agree to use our Services in accordance with these Terms and applicable law.

To the extent permitted by law, you may be responsible for direct losses or third-party claims caused by your unlawful, fraudulent, or intentionally harmful misuse of our Services.

This provision does not require customers to reimburse TGA for ordinary good-faith complaints, legitimate product claims, or the lawful exercise of consumer rights.

20. Suspension or Termination

We may suspend or restrict access to certain Services when reasonably necessary for security, fraud prevention, legal compliance, or material violations of these Terms.

Customers may stop using our Website at any time.

Termination of access does not eliminate outstanding payment obligations, applicable refunds, rights relating to completed purchases, or other obligations that survive under applicable law.

21. Governing Law and Disputes

These Terms are interpreted and enforced in accordance with applicable law.

Any dispute relating to our Services may be submitted to a court or other legally authorized forum with appropriate jurisdiction.

We encourage customers to contact our support team before pursuing formal proceedings so that we have an opportunity to investigate and resolve concerns.

Contacting us first is voluntary and does not prevent customers from exercising statutory rights or pursuing remedies available under applicable law.

Nothing in these Terms overrides mandatory consumer protection laws or restricts access to courts where such restrictions would be unlawful.

22. Changes to These Terms

We may update these Terms periodically to reflect changes to our business, Website features, product offerings, operational practices, or legal requirements.

Updated Terms will be published on our Website with a revised "Last Updated" date.

Unless otherwise permitted by law or agreed with the customer, changes to these Terms will not retroactively alter the material terms of an order already accepted.

Where required by law, we will provide additional notice or obtain appropriate consent before material changes take effect.

We encourage customers to review these Terms periodically.

23. Severability and Entire Agreement

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent legally permitted.

These Terms, together with our applicable store policies and any terms expressly disclosed for a particular transaction, form the agreement governing use of our Services and purchases from TGA.

Specific transaction terms and mandatory consumer laws will control where they conflict with general provisions of these Terms.

Our failure to enforce a provision on one occasion does not automatically waive the right to enforce that provision in the future.

24. Contact Information

For questions about these Terms, orders, products, returns, or customer support, please contact:

TGA
Operated by The Gray Area LLC

Website: https://tgahealth.com
Email: support@tgahealth.com
Contact Page: https://tgahealth.com/pages/contact

We are committed to providing clear information, reliable service, and a straightforward shopping experience.