Shipping & Delivery Policy
At TGA, we believe that receiving your order should be simple, reliable, and convenient. We work to process orders quickly, provide competitive shipping options, and keep customers informed throughout the delivery process.
TGA is operated by The Gray Area LLC.
Order Processing & Fulfillment
We process and ship orders Monday through Friday, excluding applicable holidays.
Our standard processing timeframe is the same or next business day.
Orders placed before 2:00 PM Eastern Time, Monday through Friday, are generally eligible for same-day processing and shipping, subject to payment verification, inventory availability, and carrier pickup.
- Orders placed after 2:00 PM Eastern Time will generally ship the following business day.
- Orders placed on weekends or applicable holidays will begin processing on the next business day.
- Processing time does not include shipping carrier transit time.
We receive your order and verify payment and inventory.
Your items are carefully prepared for shipment.
Your order enters carrier transit and tracking becomes available.
Shipping Destinations
TGA currently ships to all 50 United States, including Alaska and Hawaii.
We do not currently offer international shipping or shipping to U.S. territories.
Shipping options and service availability may vary depending on the destination.
Shipping Methods & Rates
For eligible orders within the contiguous 48 United States, TGA offers the following shipping options:
| Shipping Method | Cost | Estimated Transit |
|---|---|---|
| Standard Shipping | $7.99 | 3–5 business days |
| Free Standard Shipping | FREE | 3–5 business days |
| Priority / Two-Day | $14.99 | Approximately 2 business days |
| Overnight Shipping | $19.99 | Next business day where available |
Free standard shipping is available on qualifying orders of $59 or more.
Transit times begin after the carrier receives the shipment and do not include order processing.
Available shipping services and rates are shown during checkout. Certain expedited services may be unavailable based on destination, package characteristics, or carrier availability.
Please note: Delivery estimates are not guarantees unless an eligible guaranteed delivery commitment is expressly provided.
Free Standard Shipping
TGA offers free standard shipping on qualifying orders of $59 or more shipped to the contiguous 48 United States.
Eligibility is calculated using the merchandise subtotal:
- After applicable discounts.
- Before taxes.
- Excluding shipping charges.
Qualifying customers receive standard shipping at no additional charge. Expedited shipping upgrades remain available for an additional fee where offered.
Free standard shipping does not currently apply to Alaska or Hawaii.
Alaska & Hawaii Shipping
TGA ships to both Alaska and Hawaii using carrier-calculated shipping rates.
Shipping costs are based on the delivery destination, package characteristics, and available carrier services.
Available shipping methods and rates are displayed during checkout.
Delivery times may differ from those advertised for the contiguous United States.
Shipping Carriers
TGA works with:
- USPS — United States Postal Service.
- UPS — United Parcel Service.
- FedEx — Federal Express.
We select the most appropriate carrier based on destination, package characteristics, shipping costs, and the selected delivery service.
The carrier used for an order may vary. A specific carrier is not guaranteed unless expressly indicated during checkout.
Order Tracking
Once your order has shipped, tracking information will be provided when available.
Carrier tracking updates may take additional time to appear after a shipping label is created or the package is handed to the carrier.
You can also review your order information through your TGA customer account.
Visit your TGA customer account to access order details and available tracking information.
Delivery Estimates & Carrier Delays
Standard shipping generally takes approximately 3–5 business days in transit for eligible destinations within the contiguous United States.
Actual delivery times may vary due to weather, carrier disruptions, holidays, service availability, and other circumstances outside our direct control.
We make reasonable efforts to help customers experiencing delivery issues.
Delivery estimates are not guaranteed delivery commitments unless expressly identified as such.
Expedited Shipping Delays
For eligible expedited shipping services with an expressly guaranteed delivery commitment, TGA will refund the expedited shipping upgrade cost if the applicable guaranteed commitment is missed, subject to applicable law.
The upgrade cost is the additional amount paid above the standard shipping charge that would otherwise have applied to the order.
If an order qualified for free standard shipping, the full expedited shipping charge is considered the upgrade cost.
Standard estimated delivery dates do not automatically qualify for expedited shipping refunds unless otherwise required by law.
Lost Packages
If a shipment is verified as lost in transit, TGA will allow the customer to choose between:
- Free replacement: A replacement shipment at no additional cost, including shipping, subject to product availability.
- Full refund: A refund of the affected order to the original payment method, including applicable original shipping charges and taxes.
If you believe a package has been lost, please contact support@tgahealth.com with your order number.
We may work with USPS, UPS, or FedEx to investigate and verify shipment status.
Packages Marked Delivered but Not Received
If carrier tracking indicates that a package was delivered but you have not received it, please contact TGA customer support.
We may review tracking information, delivery confirmation, available delivery evidence, and details supplied by the carrier.
When non-delivery or misdelivery is verified, customers may choose between a free replacement or a full refund of the affected order.
Cases where delivery evidence is inconclusive will be reviewed individually, taking into account the circumstances and applicable consumer rights.
Incorrect Shipping Addresses
Customers are responsible for reviewing and providing accurate shipping information during checkout.
If you notice an incorrect shipping address after placing an order, please contact us as soon as possible at support@tgahealth.com .
We will attempt to correct the address before shipment whenever possible.
Once an order has been handed to a carrier, address changes or delivery interceptions may no longer be possible.
Orders returned due to an incorrect address will be reviewed individually, taking into account the circumstances and applicable law.
If an address or fulfillment error is caused by TGA, we will provide an appropriate resolution at no additional cost to the customer.
Shipping Delays Before Fulfillment
If we become aware that an order cannot be shipped within the promised timeframe, we will notify the customer.
We will provide an updated shipping estimate or the applicable cancellation and refund options.
Where required by law, customers will have the opportunity to consent to a delayed shipment or cancel and receive a prompt refund.
If an order cannot be fulfilled, we will cancel the affected order and issue the appropriate refund.
Returns & Refunds
TGA offers a 30-day return policy on eligible unopened and unused products, with free return shipping.
For complete return eligibility requirements, refund procedures, and product-condition restrictions, please review our Return & Refund Policy .
Contact Us
For questions about shipping, tracking, delivery delays, lost packages, or order fulfillment, please contact us.
Operated by The Gray Area LLC
Email: support@tgahealth.com
We're committed to providing a reliable shipping experience and helping customers resolve issues with their orders.